{"id":5321,"date":"2017-11-20T13:46:50","date_gmt":"2017-11-20T13:46:50","guid":{"rendered":"https:\/\/smarter-ecommerce.com\/blog\/en\/?p=5321"},"modified":"2020-09-03T12:53:17","modified_gmt":"2020-09-03T12:53:17","slug":"successful-ecommerce-nathalie-nahai","status":"publish","type":"post","link":"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/","title":{"rendered":"Great Day Recap: Nathalie Nahai \u2014 Psychological Principles of Successful Ecommerce"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Wondering what the 7 psychological principles of successful ecommerce are? In her keynote at the\u00a0<a href=\"http:\/\/greatday-event.com\/2017\/talks\/nahai\/\">Great Day for PPC Automation<\/a>, bestselling author <a href=\"https:\/\/www.nathalienahai.com\/\">Nathalie Nahai<\/a> offers expertise from her unique perspective as a web psychologist. Nathalie applies behavioral and cognitive insights relevant to marketers, demonstrating how humans can be both irrational and predictable creatures.<\/p>\n<p>Being aware of behavioral and psychological tendencies helps marketers to generate\u00a0successful ecommerce campaigns which are both persuasive and ethical. Here are Nathalie&#8217;s 7 principles:<\/p>\n<ol>\n<li>Endowed Progress<\/li>\n<li>Sunk-Cost Fallacy<\/li>\n<li>Appointment Dynamic<\/li>\n<li>Cognitive Load<\/li>\n<li>Processing Fluency<\/li>\n<li>Hedonic Adaptation<\/li>\n<li>Dopamine Loops<\/li>\n<\/ol>\n<p>If these principles sound rather technical to you, they are \u2014 but Nathalie\u2019s command of the topic and her lucid presentation style make the concepts easy to comprehend.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#1-endowed-progress\" >1. Endowed Progress<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#2-sunk-cost-fallacy\" >2. Sunk-Cost Fallacy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#3-appointment-dynamic\" >3. Appointment Dynamic<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#4-cognitive-load\" >4. Cognitive Load<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#5-processing-fluency\" >5. Processing Fluency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#6-hedonic-adaptation\" >6. Hedonic Adaptation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/smarter-ecommerce.com\/blog\/en\/news\/successful-ecommerce-nathalie-nahai\/#7-dopamine-loops\" >7. Dopamine Loops<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1-endowed-progress\"><\/span>1. Endowed Progress<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>Giving users the feeling of an (artificial) advancement towards their goal has a major impact on their value perceptions and boosts conversion rates. Loyalty stamp cards are a great example of successful ecommerce strategies: handing out cards with stamp marks already on them, motivates clients to make purchases until the card is used up. All that&#8217;s needed (besides this head start) is a clear incentive for users to start the process in the first place. The result will be a higher percentage of completed tasks and a reduction in time needed for users to convert.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2-sunk-cost-fallacy\"><\/span>2. Sunk-Cost Fallacy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>Human beings are more likely to continue an endeavor once they have invested time, money, or effort in it. It\u2019s exactly this principle which draws people to games such as FarmVille: you have invested time (or even money) to harvest your digital tomatoes \u2014 you definitely don\u2019t want them to go to waste.<\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">What do you need to trigger certain actions on your <a href=\"https:\/\/twitter.com\/hashtag\/website?src=hash&amp;ref_src=twsrc%5Etfw\">#website<\/a>? <a href=\"https:\/\/twitter.com\/NathalieNahai?ref_src=twsrc%5Etfw\">@NathalieNahai<\/a>: sunk-cost investments increase action completion likelihood <a href=\"https:\/\/t.co\/GVm4TP1IRr\">pic.twitter.com\/GVm4TP1IRr<\/a><\/p>\n<p>&mdash; smec (@smec) <a href=\"https:\/\/twitter.com\/smec\/status\/920553549536415744?ref_src=twsrc%5Etfw\">October 18, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3-appointment-dynamic\"><\/span>3. Appointment Dynamic<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>This rather complex term describes the positive effect of participating in a rewarding action with a limited timeframe available. Weekend discounts, happy hours, or any other deals with a fixed deadline fall into this category as they initiate a habit of returning to your website.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4-cognitive-load\"><\/span>4. Cognitive Load<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>Cognitive load is the total amount of mental effort a task imposes on our cognitive system. A high cognitive load activates the same parts of our brain as physical pain. As you aim to convert your leads, it is thus critical to lower this friction and not to exhaust the limited capacity for cognitive processing. How? Successful ecommerce strategies include star-rating credibilities, 1-click check-outs, <a href=\"https:\/\/smarter-ecommerce.com\/adengine\/en\/\">high ad relevancy<\/a>, task splitting, the chunking of designs, information hierarchies, and\/or progress bars.<\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/hashtag\/gde17?src=hash&amp;ref_src=twsrc%5Etfw\">#gde17<\/a> insight: People spend more if the check-out process is simple \ud83d\udcb0<a href=\"https:\/\/twitter.com\/NathalieNahai?ref_src=twsrc%5Etfw\">@NathalieNahai<\/a> \ud83d\udc49reduce steps &amp; simplify designs <a href=\"https:\/\/t.co\/sb64SixE5z\">pic.twitter.com\/sb64SixE5z<\/a><\/p>\n<p>&mdash; smec (@smec) <a href=\"https:\/\/twitter.com\/smec\/status\/920555256882323456?ref_src=twsrc%5Etfw\">October 18, 2017<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5-processing-fluency\"><\/span>5. Processing Fluency<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>Processing fluency refers to how easy it is for people to process information they are subjected to. Content which is easy to process is generally regarded as more trustworthy and credible! Repetition, structure, visual clarity, linguistic simplicity, and direct CTAs make your landing pages more attractive and your ads more effective.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6-hedonic-adaptation\"><\/span>6. Hedonic Adaptation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>People tend to become accustomed to the positive (or negative) stimulus they are subjected to, leading to weaker emotional reactions. So, what can you do to keep users engaged? Whether you opt for updating your products, for changing layouts, or for altering reward systems, it is essential to find the right mix of novelty and familiarity.<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7-dopamine-loops\"><\/span>7. Dopamine Loops<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&nbsp;<\/p>\n<p>Dopamine induces pleasure-seeking behavior and is a key factor when it comes to motivating people. It&#8217;s essential, therefore, for every marketer to understand the underlying factors which drive their customers. However, you have to make an ethical decision at this point: Are you still (just) persuading your target group or are you already on the path of manipulation? It all comes down to the question:<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<p style=\"text-align: center;\">What kind of world do you want to build?<\/p>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<p>Even though Nathalie bases her examples on the B2C world, it is key to remember that B2B customers are still human beings and can thus be persuaded using psychological strategies. What\u2019s most important though, is that cultural aspects (such as uncertainty avoidance common to business environments) can alter the effects of psychological approaches.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\">Check out <span style=\"text-decoration: underline; color: #d8b868;\"><a href=\"http:\/\/greatday-event.com\/2017\/talks\/nahai\/\"><strong>Nathalie&#8217;s full talk<\/strong><\/a><\/span> to learn more!<\/h3>\n<p>&nbsp;<\/p>\n<p><em>Photo credit: ms.foto.group<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Wondering what the 7 psychological principles of successful ecommerce are? In her keynote at the\u00a0Great Day for PPC Automation, bestselling author Nathalie Nahai offers expertise from her unique perspective as a web psychologist. Nathalie applies behavioral and cognitive insights relevant to marketers, demonstrating how humans can be both irrational &#8230;<\/p>\n","protected":false},"author":23,"featured_media":5324,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,435,7,434,428,433,438],"tags":[104,440,219,449],"class_list":["post-5321","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce","category-adwords-automation","category-google-shopping","category-insights","category-google-text-ads","category-great-day","category-news","tag-ecommerce","tag-great-day","tag-online-marketing","tag-psychology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Great Day Recap: Nathalie Nahai \u2014 Psychological Principles of Successful Ecommerce - 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