Dedicated service alongside top-notch and well-proven tools – this is the DNA of customer success and deeply embedded in our roots. Our experience shows that SaaS with expert support is the ultimate key to account management and development. After four years of extensive research on the service provided to over 500 accounts across different verticals, we developed our new Service Design to be even more structured, transparent and agile. Through improved cooperation on an operational and strategic level, we thrive to bring your account to even greater heights.
First class onboarding meets a high degree of independence plus competent, on-demand support for a productive user experience. A great option for medium and growing businesses.
The right fit for large, complex assortments: A perfect mix of autonomy and comprehensive operative support that ensures excellence in campaign structure, goals, and management.
Holistic and strategic support for achieving and maintaining market leadership. This is ecommerce consultancy beyond Shopping ads, a service level ideal for ambitious international retailers
“smec’s collaboration is a perfect example of how simple and effective it should be to work with a PPC automation company — even for a large enterprise with multinational branches. For years, their reliable touchpoints and market-responsive optimization have guaranteed our success in paid search advertising”Sebastian Händeler, Head of eCommerce
SSI Schäfer Shop GmbH
“We are really pleased with the performance across our accounts — especially the UK market. With its ability to set advanced bid strategies, Whoop! has assisted to deliver 37% more conversions and a 34% higher revenue (YoY) during the first 6 weeks of using the platform. Alongside the easy-to-use platform, the Whoop! customer support is really strong, proactive and provides regular insights to optimise the Shopping campaigns.”Sneha Stanway, Paid Search Manager
Mountain Warehouse Ltd
“Whoop!'s minimum ROAS bid strategy has consistently outperformed our previous managed service partners, both in terms of ROAS achieved, and revenue generated. Moving to a SAAS solution has allowed us to reinvest the saved account management costs into our shopping campaigns, which are now performing stronger than ever with this additional investment. Ali & Irene provide us with weekly insights to get the most out of the tool, as well as an exceptionally comprehensive and interactive bespoke reporting service. Leaving managed services and going SAAS was always going to be a risk, but the service element provided by the smec team really gives you the best of both worlds.”Kieran Stott, Paid Media Manager, Roman Originals